Key Responsibilities

• Guide a successful Qblox customer onboarding, from the sales order, the QSE team takes point on debriefing, schedules the installation, clarifying any prerequisites on site and ensuring a smooth, fast and successful installation which matches the customer’s goals and requirements.
• Provide on-going feedback to the Roadmap leaders on customer requirements and experience, the QAE and R&D team on product performance and technical requirements
• Solving complex technical problems by (remotely) analyzing data and creating forward looking action plans in collaboration with the local teams (if available).
• Drive faster customer support -, through Qblox instruments, Quantify, product manuals & quick start tutorials. 
• Schedule and manage preventive maintenance and visits to customer sites.

• You work together with the commercial team on achieving high customer satisfaction which results we obtain through interviews & surveys. You develop methods to gather highly relevant market data from our customers.

• You have a Master's degree in a technical science field (i.e. (applied) physics, engineering, electronics, computer science), a strong affinity with quantum physics is necessary.
• You have previous experience on a high level (user level) with embedded electronics or hi-tech mechanical and electronic systems/ products. This can be in the context of laboratory experience or as part of your studies or through internships or side projects.
• You are familiar with programming in Python(intermediate skills are preferred, but beginners are also welcome to apply).
• Your English is at a full professional proficiency level, both spoken and written.
• You are a highly motivated team player, have a creative “can do” mentality, have a passion for building relationships, are customer focused, communicate effectively with customers, employees & partners from all parts of the world, are organized, are disciplined and eager to keep learning.