Your mission
As Qblox, we are seeking a Senior Quantum Success Engineer to enhance our mission-critical operations. We specialize in providing quantum control stacks that generate the analogue signals necessary for the control and readout of quantum bits. Our Quantum Success Engineering (QSE) team plays a pivotal role in ensuring our customer’s success by providing proactive technical support, gathering feedback, and ensuring customers derive ongoing value from the products. By fostering strong customer relationships and acting as the voice of the customer, the QSE team provides essential insights for product development and improvement within Qblox. If you are passionate about quantum technology and excel in customer-focused roles, join us and be part of the quantum revolution!
The QSE team achieves these goals through:
Onboarding and Training: Facilitating installation, set-up, and seamless integration of Qblox hardware. Providing comprehensive comprehensive onsite and online training sessions for our customers to drive adoption and help them get to results quickly
Technical Support and Interaction : Offering continuous, and timely expert technical support to help our customers advance their research and overcome challenges. An acumen for electronics and expertise in experimental Quantum computing therefore is highly advantageous for this role.
Customer Relationship Management: Building and maintaining strong customer relationships, addressing customer concerns promptly, ensuring customer satisfaction, advocacy and retention.
Customer advocacy and Feedback Communication: Acting as a conduit for customer feedback to inform the Strategy and Roadmap team, thereby driving research and development initiatives at Qblox.
As a Senior Quantum Success Engineer with a specialized focus on spin qubits, your responsibilities will include:
Performing the aforementioned tasks on a daily basis with a high level of proficiency and expertise.
Training and supervising junior engineers to maintain and elevate the quality of output.
Identifying, understanding and leading the key success drivers for customers researching spin qubits, and leading customer success initiatives in collaboration with application scientists and the R&D department.
Visiting world-class client research facilities to provide onsite training, deliver service, and gain a deeper understanding of customer needs.