(Medior) Quantum Success Engineer

Permanent employee, Full-time · Delft

Your mission

As Qblox, we are seeking a Quantum Success Engineer to enhance our mission-critical operations. We specialize in providing quantum control stacks that generate the analogue signals necessary for the control and readout of quantum bits. Our Quantum Success Engineering (QSE) team plays a pivotal role in ensuring our customer’s success by providing proactive technical support, gathering feedback, and ensuring customers derive ongoing value from the products. By fostering strong customer relationships and acting as the voice of the customer, the QSE team provides essential insights for product development and improvement within Qblox. If you are passionate about quantum technology and excel in customer-focused roles, join us and be part of the quantum revolution!

The QSE team achieves these goals through:

Onboarding and Training: Facilitating installation, set-up, and seamless integration of Qblox hardware. Providing comprehensive comprehensive onsite and online training sessions for our customers to drive adoption and help them get to results quickly
Technical Support and Interaction : Offering continuous,and timely expert technical support to help our customers advance their research and overcome challenges. An acumen for electronics and expertise in experimental Quantum computing therefore is highly advantageous for this role.
Customer Relationship Management: Building and maintaining strong customer relationships, addressing customer concerns promptly, ensuring customer satisfaction, advocacy and retention.
Customer advocacy and Feedback Communication: Acting as a conduit for customer feedback to inform the Strategy and Roadmap team, thereby driving research and development initiatives at Qblox.

Your profile

A PhD in experimental physics, with microwave/radio-frequency experiments or a Master's degree in experimental physics with 1-2 years of relevant industry experience.
Previous experience in working with embedded systems as part of an academic course or projects is highly desirable.
Familiarity with programming in Python
Communicates with kindness and professionalism
A strong motivation for problem-solving and the capability to advocate for customer needs and priorities within Qblox
Experience in Commercial Roles: Previous experience in the industry and/or a customer success role is highly advantageous
Fluency in professional English

This role demands a high level of technical acumen, excellent communication skills, and a proactive approach to problem-solving and customer advocacy. Join us at Qblox and contribute to the cutting edge of quantum technology, ensuring our customers achieve unprecedented success in their research endeavors.

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About us

At Qblox, we operate at the frontier of the quantum revolution delivering advanced technologies needed to build Quantum Computers. This field is rapidly growing and will impact society on a global level. With a dedicated team of scientists, engineers and developers we are pushing quantum technology to support experimentalists worldwide with our scalable qubit control and readout equipment. Since 2019, Qblox has grown into a dynamic company employing 100+ innovative, international minds, all dedicated to the company’s mission. Next to our Headquarters in Delft, we are about to open our second office in Boston, Massachusetts, USA.
We celebrate equality and diversity. We are growing exponentially and welcome talented individuals who share our enthusiasm to make a difference. Our Diversity and Inclusion Committee and Culture Committee work to enrich our company culture by promoting equality and celebrating diversity within our team. We’re striving to build a team that represents a variety of backgrounds, cultures, perspectives, experiences, and skills. If you are to join us at our headquarters in Delft, you can expect:

An international, interdisciplinary team of highly-skilled physicists, engineers, designers and scientists with an open working culture
A high-curiosity, high-performance and invigorating team dynamic
Flexible working hours: hybrid working options and travel allowance for commuting to the office
30 days annual leave and holiday allowance
Company-sponsored retreats and Friday lunches
A modern, open office
Competitive compensation and participation plan
Opportunities for international travel for conferences, partnerships and customer visits

As Qblox, we value diversity and welcome everyone from different backgrounds. We are dedicated to creating a safe and inclusive workplace where everyone is encouraged to be themselves.

* Acquisition in response to our vacancies by recruitment agencies is not appreciated *

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We are looking forward to hearing from you!

Thank you for your interest in Qblox. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to hello@qblox.com.